Complete Athlete

How do I create a service with a price, payment rule and cancellation policy?

Add something clients can book: its length and price, how it's paid, whether it needs your yes, and what a late cancel costs.

Updated October 29, 2026

A service (a session type) is what clients book, like a 60-minute personal training. Only admins can change services.

  1. Open Business in the sidebar. The Services tab opens first.
  2. Tap New service.
  3. Under Basics, enter the Name, Length and Price. Leave the price empty to show none, or enter 0 for free. Tick It's a starting price if clients should see "From".
  4. Under How clients pay, pick the payment rule:
    • At the visit: cash, card or transfer on the day. You record it.
    • When booking: online, to get the slot.
    • Before the visit: by a deadline you set, online or by transfer.
    • Packs only: booked only with an entry pack of at least the size you set.
  5. Under Booking rules, choose How bookings come in: Books instantly, Needs your yes, or Instant near other sessions.
  6. Under Cancellation and reminders, set Clients can cancel or move until, then what you keep for a late cancel and a no-show.
  7. Under Who offers it, pick the specialists.
  8. Tap Add service.

Online payment rules need Stripe connected and a fixed price. Paying by transfer needs your bank account in Finances, under Setup.

Tip: The Booking approval setting on the Business tab can override each service's rule for the whole business.