How do I refund a client?

You can refund any online payment, in full or in part.

1. Open Finances in the sidebar, then the Payments tab.
2. Switch to All payments and open the payment. You can also open it from the client's Billing tab.
3. Under Refunds, tap Refund.
4. Enter the Amount to refund. The most you can return is shown under the field.
5. Add a Reason (the client does not see it) if you want a note for your team.
6. Tap the refund button to confirm.

The money goes back the way the client paid. Stripe keeps its processing fee, and the platform fee comes back to you in proportion. The payment's details list every refund made so far.

#Payments you recorded by hand

Cash, transfer and card-terminal payments you recorded yourself never went through Stripe, so there is nothing to refund in the app. Return the money yourself, then open the payment and correct the amount or tap Remove payment.

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Tip: To cancel a visit with a refund, cancel it first, then refund the payment.